Next steps: buy a service

Step 1 – Talk to us

Give us a call on 020 8809 4442 or contact us and tell us what you would like us to do.

Step 2 – Finding out what you want

We will come and meet with you at a time that is good for you at the place you would like the work to be done.  This will help us see how much it will cost you for us to do the work you want.

This meeting will help us make sure that we give you the best service.

Step 3 – The price

After the meeting we will add up how much it will cost you for us to do the work you want us to do.

Once you have the price you can then decide if you want to spend your Individual Budget on this sort of service. If you are happy we will ask you to read and sign our agreement that will say in clear language what you want us to do and how we will do it.

Step 4 – The service

Once the service starts, HAIL will give you a named manager who will check you are happy with the service. You can contact the manager to talk about your service and how it is going.

How long until I can get a service?

From when your first phone HAIL we can normally start a service  in less than two weeks. For emergency situations, we can get support in place in a couple of days.