Next steps: Get support

Step 1 – Talk to us

Give us a call on 020 8809 4442 or contact us and we will get in touch with you.  When we speak to you we will take some details and talk to you about what sort of support you would like, your skills, where you live and so on.

Step 2 – Finding out what you want

A HAIL manager will come and meet with you at a time and a place that suits you. In this meeting we can answer any questions you have and  find out what you want HAIL to support you with.

This meeting will help us write a personalised Support Plan.  Your Support Plan is the document that will tell HAIL staff how you would like to be supported and will help us to make an individual care package that meets your exact needs.

Step 3 – The price

After the meeting  we will add up how much you would need  to pay to get the support you want.  HAIL can work with any budget, big or small.

Once you have the price you can then decide if you want to spend your Individual Budget on this sort of service. If you are happy we will ask you to read and sign our agreement that will say in clear language what you want us to do and how we will do it.

Step 4 – Choosing staff

If you decide that you would like support from HAIL we will help you to choose the HAIL worker that best suits you.

We think choosing staff is the most important step. We will ask you what sort of person you get on with and would like to work with.  You may like to work with someone who likes the same music as you, be happier with a female or need someone who can speak your language.

From what you say we will give you profiles for people we think you might like to work with.  You can choose from these people who you want to support you.

Step 5 –Getting support

Once your support starts, HAIL will give you a  named manager who will check  your support is going well. You can contact the manager to talk about your support and how it is going.

How long until I get support?

From when you first phone HAIL we can normally have support in place for you in less than 2 weeks. For emergency situations we can get you support for the next day.   But if you are not in a rush it is good to take a little more time to make sure we match you with the member of staff who you feel happy and comfortable with.